Frequently Asked Questions
Are we licensed and insured?
How many jobs do we take on at any given time?
What about unexpected problems?
Do I get a warranty after work is completed?
Do you have qualified personnel?
How many years of experience do you have?
Are estimates free of charge?
- Yes, we are fully licensed and carry a five million dollar liability insurance.
How many jobs do we take on at any given time?
- We only ever take on one job at a time and never run around from place to place. We believe in customer satisfaction and work hard to ensure all jobs are finished before moving on to the next.
What about unexpected problems?
- If there are any problems that arise during a renovation (such as a rotten floor or a structural issue) that is not seen before hand, the customer will be notified and an agreement will be made to justify these.
Do I get a warranty after work is completed?
- All customers have a 6 month labour warranty. For instance if there was a pipe that started to leak after it had been installed we would cover that. However if the problem is due to a factory defect in a product (such as a hairline crack in a toilet bowl) we will NOT be held responsible.
Do you have qualified personnel?
- We only ever hire licensed and trained workers when it comes to staff. We also never leave a worker alone on a job site unless they are trusted and know what they are doing.
How many years of experience do you have?
- We have 36 years of experience in the renovation/construction field
Are estimates free of charge?
- Estimates are typically free depending on location.